Membangun Hubungan Baik dengan Pelanggan dan Mengelola Relasi

Skema :

1. Introduction to Customer Relationship Management (CRM)
2. Fungsi Strategis CRM
3. Designing dan Implementing CRM Strategic
4. Kendala dan Hambatan CRM
5. CRM Data Management
6. CRM Infrastructure dan Technology
7. CRM Project Planning
8. CRM Analysis
9. Final Test