Customer Loyalty Management

Skema :

1. Pentingnya Membangun Relasi Dengan Pelanggan
2. Target Membangun Relasi Dengan Pelanggan
3. Kompetensi Pendukung Penerapan Customer Loyalty Management (CLM)
4. Standar General Competence Professional
5. Competence In Marketing Management
6. Competence In Sales Management
7. General Competence In Service Excellence
8. Customer Loyalty Management
9. Customer Relationship Strategi
10. Customer Loyalty Pendekatan Customer Retention Strategy
11. Customer Loyalty Pendekatan Customer Refferal Strategy
12. Customer Loyalty Pendekatan Customer Recovery Strategy